FIAF Language Center Policies
FIAF is committed to making sure that your experience with us is a wonderful one!
We understand that you may need to drop a class or transfer to a different class due to changes to your schedule or other personal reasons.
Please note the important policies below.
FIAF is planning a limited reopening this fall pending state and city approval. In-person group classes for all ages will be offered at both FIAF’s Manhattan and Montclair locations. The health and well-being of our students, members, visitors, and staff are our number one priority. We will be closely following strict guidelines recommended by the CDC and public health authorities regarding COVID-19.
All people over the age of 2 are required to wear a face mask and maintain social distancing at all times. Health checks will be administered upon entering FIAF and a more frequent building-wide cleaning schedule has been implemented.
To withdraw from a class, please send a written request at least three (3) business days prior to the first day of class.
When you wish to withdraw from a class you have two options:
- A refund (less an $85 cancellation fee) issued to the original form of payment. If the request is made within 24 hours of registration, a full tuition refund will be given. 5-week classes that meet 2 hours or fewer per week will be subject to a $45 cancellation fee. 1-day camps will be subject to a cancellation fee of 30% of the camp tuition with refund issued to original form of payment provided the request to withdraw is submitted by the Friday before the week of camp; else only tuition credit will be issued.
- A credit (valid for 1 year) issued to your FIAF account that can be used for another class, private lessons, or books. The cancellation fee is waived for this option.
After the first three hours or one week of class (whichever occurs first), only FIAF credit will be issued following a request for withdrawal. The cost for the number of classes that have occurred will be deducted from the total and a pro-rated tuition credit will be issued to the student’s FIAF account, valid for one year.
No refunds or credits are offered for books, specialty exams, or workshops. Refunds are not offered for private lessons, but you may reschedule your class.
Summer classes will be subject to the same refund policies as classes during the year with the following exceptions:
- Summer Fun in French Camps for Ages 1-17: No refunds will be issued after June 15. Before June 15, a withdrawal fee ($85 for 3-hour camps and $45 for 90-minute camps) will be deducted from the refund amount. After June 15, you may withdraw any time before the start of the session for a full credit. No withdrawals are accepted after the start of a program. There are no allowances for absences, early withdrawals, or late starts. There is no pro-rating of fees.
Please allow up to two weeks for refunds or credits to be issued.
Online students might be incorporated into in-person classes through video-conferencing when their class is also offered on site at FIAF. A student who is attending in person may switch to the related online class at any time. A student attending online may switch to the related in-person class only if there is space available in the classroom for an additional student. You must email firstname.lastname@example.org to make this change in either scenario.
All transfers from one group class to another group class within the same season and location must be done within the first week of class and must be approved by the FIAF Language Center.
Transfers must be appropriate to one’s level of French as determined by FIAF. Any difference in cost resulting from a class transfer must be paid at the time of transfer. When transferring from one class to another—in which the required material differs from the previously registered course—books that are in good condition are exchangeable upon the Language Center’s discretion. No transfers are accepted to another group class after the first week of classes. Students may transfer to Private Lessons at any time during the session (minimum 5 hours of private lessons). Students may be subject to additional fees for private lessons depending on the date of transfer.
FIAF reserves the right to cancel classes and workshops, adjust curricula, and change teachers if necessary without advanced notice. Courses are typically cancelled due to insufficient enrollment, unavailability of a teacher, or inability to schedule appropriate instructional space. If your course is cancelled, you will be notified by telephone or email and given the option to transfer to another class, to receive a FIAF tuition credit, or to receive a full refund.
Students enrolled in group classes may purchase up to four hours of one-on-one makeup classes with a FIAF teacher per session. These classes are offered at a reduced rate of $55 an hour for an individual or $90 an hour for a group of two to three students, as compared to our regular private class rate. Scheduled and finalized makeup classes cannot be rescheduled or refunded.
In the event that FIAF cancels a class due to weather or teacher absence, a make-up will be scheduled by the teacher with the class. No alternative make-up dates will be offered for students who are unable to attend the scheduled makeup class.
Students may not make up a class by attending a class at the same level on a different day. Auditing classes is prohibited.
No make-up classes are offered for the à petits pas program.
FIAF reserves the right to request that a student repeat a course if it is deemed necessary before they are allowed to progress to a class at the next proficiency level. If a student wishes to repeat a level, as a special consideration, s/he will receive 50% off on the class. This rule applies to General French classes only (101-506) and the repeated class must be taken in the session that immediately follows. This discount cannot be combined with any other discount.
The following registration processing fees are charged for each enrollment completed online, by telephone, by mail, or in person at FIAF: $5 per class, $5 per week-long camps, $2 per workshop, and $2 per 1-day camp.
Payments are required in full upon registration.
Online registrations: Payment must be completed by credit card (Visa, Master Card, and American Express) at the time of registration.
In-person registrations: Payment for purchases over $60.00 must be completed by credit card (Visa, Master Card, and American Express), check, or money order (payable to the French Institute Alliance Française). A fee of $30.00 will be applied towards bounced checks. Purchases under $60.00 may be paid by cash or any of the other aforementioned methods.
Employer Tuition Reimbursement Procedures: A student must pay for a course at the time of registration. FIAF will not bill an employer directly. If an employer will reimburse a student for tuition of a FIAF class, FIAF will provide the necessary documentation upon request.
FIAF does not prorate tuition.
Students may receive a combination of discounts up to 25%, however, the combination may not exceed a total of 25% off of a single class. Certain discounts are not combinable. Discounts are only offered on group classes and workshops.
Early Bird Discount: Currently enrolled and returning students may receive an Early Bird discount on their course when they register during the Early Bird period, typically the first two weeks after registration for a season has opened. The Early Bird dates are listed on the website under session dates. This discount may only be combined with referral, family, or multiple course registration discounts. This discount is only offered on classes and workshops for adults. This discount is not available for private lessons and children’s classes/workshops.
New Student Discount: Students who have never take a class at FIAF, can save 5% on their classes. This discount is only offered on classes and workshops for adults. This discount is not available for private lessons and children’s classes/workshops. Call 646-388-6612 to request the discount.
Corporate Discounts: Employees of corporations who participate in FIAF’s Corporate Membership program receive a discount ranging from 10% to 20% depending on their employer’s level of participation. The discount is valid for employees and their immediate family. A valid form of company ID must be presented to FIAF staff upon registration. This discount may only be combined with referral, family, or multiple course registration discounts.
Referral Discounts: Refer a friend (new student) to FIAF and get $25 off your most recent class. An existing FIAF Student (minimum one full session) may complete an Online Referral Form to refer a friend (anyone who has never taken a FIAF class). For each friend who registers, you (the referrer) receive a $25 refund on your most recent class. Your friend will receive a $25 discount on their new class too. Discount is available on all classes for adults and children. Discount is not valid on workshops or private lessons. Family members may not refer each other.
Family / Sibling Discounts: Each participant on a shared account may receive a 5% discount on each class when they enroll for classes during the same session/season. All registrations must be completed together at the same time.
Multiple Course Registration Discounts: A participant may receive a 5% discount on each class when they register for two or more classes during the same session/season. A participant may receive $5 off each workshop when registering for two or more workshops. All registrations must be completed at the same time.
Class Cancellation/Change of Appointment for New York: Class cancellations and changes of appointment must be received by email or telephone by 5pm the day prior to the class and by Friday 5pm for a Monday class. To reschedule a private class, please email our Private & Corporate Manager at email@example.com or call 646-388-6615. To reschedule a corporate class, please email firstname.lastname@example.org or call 646-388-6615.
Class Cancellation/Change of Appointment for New Jersey: Class cancellations and changes of appointment must be received by email to email@example.com by 6pm the day prior to the first class and by Friday 6pm for a Monday class.
Rescheduling: The number of hours eligible to be rescheduled is contingent upon the package of hours purchased and is determined by the following guidelines: Packages between five and eleven hours can reschedule a maximum of one appointment. Packages between twelve and twenty-nine hours can reschedule a maximum of three appointments. Packages of thirty hours or more can reschedule a maximum of eight appointments.
Refunds: Private & Corporate lesson tuition fees are non-refundable.
Online classes are conducted in real-time via Zoom. We recommend connecting to your class using either a computer (desktop or laptop) or tablet that has a camera and a microphone. In order to maximize class participation and learning, we strongly encourage students to enable both their video and their audio.
For children enrolled in à petits pas age 1 or à petits pas age 2-3, a parent or guardian must attend the online class with them.
For children enrolled in à petits pas age 3-5 or any Benjamins class age 5-6, we suggest that a parent or guardian remain nearby to help if need be.
Ã petits pas for ages 1 to 3 (APP1, APP2, APP2/3, APP3): One parent or caregiver per child must attend class with his/her child(ren). Each parent or caregiver is responsible for the well-being of his/her child and is strongly encouraged to participate in the class. This person should not be using any cell phone or electronic device during the class.
Ã petits pas for ages 3 & 4 (APP3/4, APP4) is a drop-off class. Toddlers need to be potty-trained and accustomed to attend class on their own to attend APP3/4 or APP4.
If a child becomes disruptive, FIAF asks that the parent or caregiver take him/her out of the class until he/she calms down in order to preserve a constructive learning environment.
Strollers are not allowed in the classroom. A designated area is provided for strollers.
Please do not bring children to class when they are ill.
Additional children are not allowed in the classroom.
No outside toys or snacks are allowed in the classroom.
Winter 2019 Season: For children (ages 1-17), a parent/legal guardian must complete a Permission & Release form and turn in two copies to their child’s teacher on the first day of class. Download the form here. Students will not be allowed to attend class until we have received the form. A reminder email will be sent to you the week before classes start. The form must be submitted once per season and will cover all classes / workshops / camps held within that season. It is the parent/guardian’s responsibility to submit a new updated form if any information changes mid-season.
Starting with the Spring 2019 season, the permissions info and medical details must be completed as part of the registration process itself.
- A one-year Individual FIAF Membership (valued $95) is given to all adult students who register for a class that is 1-week or longer. This complimentary Individual Membership can be upgraded to a Family Membership (benefits for two adults and up to four children ages 18 and under) at a special discounted price. Please email firstname.lastname@example.org for information.
- Students ages 1-17 will receive a one-year Family Membership (valued $150) with benefits for two adults and up to four children ages 18 and under. During the summer, students ages 1-4 who enroll in a Ã petits pas class will receive a one-year Youth Membership (valued $35).
- Registrations for workshops are not eligible for this complimentary FIAF Membership.
- The complimentary FIAF Membership is valid for exactly one year from the registration date of your most recent FIAF class. Your membership card will be mailed to you two to three weeks after your class registration is confirmed. If you lose your membership card, there is a $10 fee for a replacement card.
- Students taking five hours or more of private lessons are also eligible for a free FIAF Individual Membership.
- Learn more about FIAF Membership levels and benefits here.
Students are welcome to come to FIAF anytime the building is open. They must present their Membership card (or registration confirmation if they have not yet received their Membership card) each time they enter the building and may be asked to present other forms of ID.
FIAF may need to close unexpectedly, due to inclement weather or other circumstances. In such situations, you will be informed via email or telephone. Every effort will be made to make up any lost class time during the current session. If the lost class(es) cannot be made up, a credit will be added to your account for the equivalent cost of the lost class time.
FIAF is strongly committed to protecting the privacy of its students. Any information collected by FIAF is kept in a secure database. We never share your information or sell your email.
FIAF will only ask you to provide the information necessary to process and service your class registration: name, billing address, telephone number, email address, and credit card information. Please note that for security reasons, credit card information is not stored permanently on FIAF’s web server.
When you register for a class at FIAF, we request that you provide us with an email address and telephone number. We will use this email/number to contact you with important information regarding your class, such as registration confirmation, room & instructor assignment, change in class schedule, cancellations, etc. We will also share this email with your professor so that s/he can send you the notes and homework for each class.
When you register for a class, you are automatically added to our e-news mailing list. You will start receiving our weekly newsletter with information about upcoming events, classes, and FIAF programs. We will also send you emails about start of sessions, early-bird discounts, class satisfaction surveys, and upcoming workshops or classes that may interest you, etc. If you do not wish to receive these emails, simply click on the “unsubscribe” link at the bottom of these emails and you will be taken off the mailing list. Please note that if you unsubscribe, in addition to our newsletter, you will also no longer receive the early bird registration / discount emails. You can re-subscribe at any time by completing this form. Even if you unsubscribe, you will still receive email related to your current class such as change in schedule, teacher absence, etc.
FIAF does not discriminate on the basis of race, color, religion, disability, gender, sexuality, and national or ethnic origin in the administration of its admissions, educational, or employment policies and programs.
Use of cellular phones is not permitted in classrooms. Eating and drinking are not permitted in classrooms.
Lost Belongings: FIAF is not responsible for any lost belongings. A Lost & Found box is located at the 3rd floor reception desk at our Manhattan location. For our Montclair location, the Lost & Found box is located at the front desk.
Pets: Except for certified pets for the disabled, pets are not allowed in classrooms at any time.
FIAF reserves the right to dismiss any student whose behavior is inappropriate or disruptive to the learning environment and to other students. If FIAF receives such a complaint from a teacher and/or fellow students about a student, a meeting will be called with that student to notify him or her of the complaint and to request a change if and when warranted. If after that warning, the student continues to be disruptive, the student will be dismissed, and, when appropriate, FIAF will issue a pro-rated refund for any classes not yet taken.
Policies updated November 15, 2020